IKEA Collection & Delivery in London
We use the branch and order details to identify the collection, then bring the cartons to the agreed destination. Where assembly is booked as well, we match the packages to the furniture list before starting.
Send the IKEA branch, order reference and delivery postcode. Tell us if you want the furniture assembled once it arrives.
- IKEA branch and order reference
- Boxed furniture delivery
- Optional assembly
What to check before booking
Give us the branch and collection instructions
Identify the IKEA branch and the order reference for each collection. Tell us whether the retailer says the order is ready and share any collection window. If there are several orders, keep their references separate.
Check for separate cartons
An IKEA order can contain separate frame, door, slat and accessory packs. Use the confirmation to identify everything to collect. Let us know about substitutions, missing cartons or orders split between branches.
Explain where the boxes need to go
Include floor number, lift and entry arrangements. A tall wardrobe panel may be difficult to turn on a small landing. If you also want assembly, identify which items to build and the rooms they will go into.
Send the collection branch and order reference
Start with the branch, order number and confirmation from IKEA. The retailer may give separate instructions for collections from different branches or counters. Let us know where the items are held and which references you have. If the retailer has supplied a collection window or sent an update about availability, forward the details when asking about the job.
If more than one order is involved, list each one separately. Explain whether all the orders are at the same branch and whether they are ready together. If you are still preparing a shopping list rather than collecting a paid order, say so before booking. The information we need depends on what the retailer has already confirmed.
Identify each carton in a multi-pack order
A wardrobe, bed or storage arrangement may be split into several packs. Compare the article numbers on the confirmation with the individual items you want collected. Include separate doors, frames, rails and other fittings. A single product description may cover more than one package, and a front or slat pack may not be in the same order as the main frame.
Tell us if IKEA has changed the order or is sending a replacement part. Give the current confirmation rather than the original list if they differ. If one branch is holding only part of the furniture, specify which packs are there and where the rest will be available. Confirm what should be collected on the proposed visit.
Give the full delivery address and route into the property
Include the postcode, building number and floor, plus the contact for access. Tell us about a shared entrance, loading bay, lift or narrow staircase. Long wardrobe and bed cartons may need room to turn on a landing. If you have package dimensions or a picture of the route, share them before arranging delivery.
At a managed block or workplace, ask about any delivery entrance or lift reservation. Provide the unloading address if it is different from the main entrance. If somebody else will receive the furniture, tell them what is arriving and where you want the boxes left. Give us their contact details so the arrangements can be agreed.
Plan how the furniture will be received
Decide which rooms should receive the cartons. A mixed IKEA order can include furniture for several rooms that looks similar in its packaging. Mark the destination on the item list. If the boxes must wait in a temporary area, show where they can be placed without blocking a hallway or exit.
After the delivery, compare the cartons with your order and keep the labels until the furniture has been checked. If you spot damage or an item does not match the confirmation, retain the reference and packaging. If a replacement is arranged with the retailer, let us know whether it affects any assembly work you requested.
Add assembly for the items you want built
If you also want assembly, list the furniture to build separately from the collection list. For a PAX wardrobe, send the planner summary, frame sizes, doors and interior fittings. For beds, include any separate slats, drawers or base. Show the room for each item and tell us if space needs to be cleared before the build.
Tell us if some furniture is coming from another retailer or in a separate delivery. Include the expected arrival date if those parts are needed for the assembly. Check that the quote covers collection, delivery and the items you want assembled. If you only need transport, make that clear so the enquiry matches the work.
Ask for a quote using the current order information
Send the IKEA branch, collection reference, item list and delivery postcode. Include the floor, lift and loading notes. If you have a time restriction at the destination, tell us before arranging a date. For multiple deliveries or a split order, give the information for each part so the collection can be discussed accurately.
If the retailer changes a time or location, forward the update as soon as you have it. A change to the model, carton count or branch can affect the collection. Keep the most recent confirmation accessible to the person meeting the team. Ask which stages are included before booking, particularly if assembly is part of the request.
Keep the item codes until the order is complete
Hold on to the order confirmation if the furniture is being delivered in stages. The item codes can help you work out which part belongs to which frame when later cartons arrive. For a second address, use a separate list and label the packs by destination.
If the retailer releases only part of the order
Check which items are ready and whether the retailer expects the remaining packs at the same branch. Tell us if you want to discuss one collection after everything is available or separate arrangements. Keep each confirmation and article list available so the cartons for the different visits can be identified.
If assembly is booked after delivery, check whether a missing carton affects a whole item or just an optional fitting. A bed frame may need its slats before it can be used, and a wardrobe can have doors and internal parts packed separately. Share the latest arrival information before booking the build, particularly if all the pieces are intended for the same room.
Details to confirm before the visit
| Check | What to consider |
|---|---|
| Ready | Confirm the branch and collection reference |
| Split | List references and ready times separately |
| Changed | Forward the revised order information |
| Check | What to consider |
|---|---|
| House | Explain entry and the room for the boxes |
| Flat | Give the floor, lift and access contact |
| Assembly requested | List the furniture to build once delivered |
What to send for your quote
| Job detail | What to send |
|---|---|
| Ready to collect | Branch, reference and collection window |
| Split order | Reference and pack list for each collection |
| Delivery and assembly | Delivery postcode and build list |
Questions before booking
For work booked alongside this service, see IKEA furniture assembly and flat-pack furniture assembly.
Can you collect two separate IKEA orders?
Send each reference and say whether they are at the same branch.
What if the retailer changes the collection time?
Forward the update before collection is arranged.
Can I include assembly at the delivery address?
Yes. Identify which items need building and the room for each.
Can you identify which cartons belong to my IKEA order?
We use the branch and order reference to identify the collection. Where there are several orders, we need a reference for each one so cartons can be checked against the agreed collection list.
Can the same booking include assembly at the destination?
Yes, ask for both when you enquire. The collection reference tells us what to pick up, while the furniture list tells us which pieces need building.
Request a quote
Send the IKEA branch, collection reference and delivery postcode. Include the item list if you want assembly.